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Your passenger rights for delays or cancellations on Air France Hop flights
As Air France Hop is a French airline, the EU passenger rights regulations cover your rights. You may be entitled to compensation up to €600 and a full refund for cancelled Air France Hop flights.
Flight Delayed? If you arrived at your final destination at least 3 hours late, you may qualify for compensation.
Flight Cancelled? If you didn't accept an alternative flight, you can claim a full refund. If the cancellation is less than 14 days before departure, you might be entitled to additional compensation.
Airlines must provide "right to care" assistance, including food and drinks vouchers. If the service desk doesn't help, buy necessities yourself, and Air France Hop will reimburse reasonable expenses.
Note: Compensation may not apply in cases of "extraordinary circumstances" causing flight disruptions.
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Air France Hop flight delayed — get compensation up to €600!
Imagine that you have spent months planning a well-thought-out trip around France, and just as you are about to leave, you learn that your flight has been delayed or even cancelled. Keep reading if one of these scenarios applies to your Air France Hop flight and to see what steps you can now take to claim compensation.
Air France Hop flight cancelled — refund and compensation policies
According to EU regulations, you are entitled to flight compensation if your Air France Hop flight was delayed by more than 3 hours. However, the airline must be at fault for the delay for you to be eligible for compensation.
Your eligibility for up to €600 in compensation, a ticket refund, or both will depend on the specifics of your Air France Hop cancellation.
Check your eligibility for Air France Hop delayed flight compensation using our free, no-obligation Claim Calculator — it takes just one minute! If you are eligible, we will manage your whole claim on a "no win, no fee" basis. We will even represent your rights in court if required.
Air France Hop flight delayed by 3 hours or more?
When to claim flight compensation for a cancelled Air France Hop flight?
You may be entitled to compensation if the cancellation of your Air France Hop flight was announced less than 14 days before the scheduled departure date.
To be entitled to compensation, the cancellation must have been caused by Air France Hop. For further information, go to the "Extraordinary Circumstances" section of this page.
When to claim a ticket refund for a cancelled Air France Hop flight?
Provided your Air France Hop flight was canceled, you may be eligible for a refund if the following conditions were met:
The airline did not present you with an alternative flight.
Although the airline did offer you another flight, you chose not to accept it.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
How much Air France Hop compensation am I entitled to if my flight was delayed or cancelled?
The amount of your compensation is based on how long your flight was:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get €600 per passenger |
Unsure whether you're eligible for Air France Hop flight compensation and refund?
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Extraordinary circumstances — can Air France Hop deny me compensation?
Air France Hop maintains the right to withhold compensation if a third party or a case of force majeure was to blame for the delay or cancellation. These events fall under the category of extraordinary circumstances.
Some of the most common extraordinary circumstances are as follows:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
However, be aware that airlines may declare that extraordinary circumstances occurred even when they did not. They do this to avoid being obliged to pay compensation.
How long do I have to claim my Air France Hop compensation and refund?
According to French law, you have 5 years to file a claim for travel compensation if your flight is canceled or delayed. Additionally, because Air France Hop is a French airline that operates across Europe, all Air France Hop flights that are delayed or canceled are subject to the European air passenger rights regulation EU261.
Check if you can still get compensation and a refund from Air France Hop with our free Claim Calculator.
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How long will it take to receive my Air France Hop compensation/refund?
When using Flight-Delayed.com, travelers may frequently get their money within a few weeks or months after filing a claim for flight compensation or a refund.
The waiting period, however, might be months or even years if the airline doesn't respond and/or the claim needs to be brought to court.
No matter how long the claim takes, rest assured that our team will keep you informed of any important developments and be ready to answer any questions you may have.
How to get an Air France Hop refund or flight compensation?
All necessary documents may be uploaded to our site in a matter of minutes. Then, our legal experts will evaluate your claim, put together legal paperwork, get in touch with the airline's decision-makers, and, if required, file a lawsuit on your behalf.
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If you wish to learn more about our fees, please visit our Price List page.
Otherwise, if you are ready to claim, start the process right away — you can do it straight from your phone or your computer!
About Air France Hop
Previously known simply as HOP!, the French regional airline Air France Hop flies on behalf of its parent company Air France. After Airlinair, Brit Air, and Régional were merged, the airline was founded on December 21st, 2012. Its headquarters are located in Nantes Atlantique Airport. In order to compete with numerous other low-cost airlines, Air France Hop offers its passengers comfortable, swift, and convenient flights around Europe.
Useful links
- Nice flight compensation
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation
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