Claim your Iberia Express compensation for cancelled and delayed flights

Your rights in the event of a delayed or cancelled Iberia Express flight

Note that if you were a passenger on a Iberia Express flight that was cancelled or delayed, European and British laws safeguard your rights as an air passenger. In some cases, you can be eligible for Iberia Express compensation of up to €600 and a complete refund of the ticket price for your Iberia Express cancelled flight.

• Was your Iberia Express flight delayed? If your flight was delayed by a minimum of 3 hours, it is probable that you are entitled to flight compensation.

• Was your Iberia Express flight cancelled? You are entitled to a refund if you did not take an alternative flight supplied by the airline. Furthermore, if the flight was cancelled with less than 14 days to departure, you may be eligible for Iberia Express flight compensation.

• Irrespective of the cause of the flight disruption, airlines must provide special assistance to passengers, known as the "right to care." This includes food and beverage vouchers, communication services and, if needed, accommodation and transit options. You can claim the vouchers at the airline's service desk at the airport; if the airline refuses to give you a voucher, buy what you need anyways – they will have to pay you for those charges (within reason).

Be aware that you will not be eligible for flight compensation if your flight was delayed or cancelled due to an "extraordinary circumstance," because the airline must be responsible for the flight disruption in order to compensate passengers.

I am travelling outside of the UK/EU with Iberia Express. Am I still eligible for compensation?

Yes, since Iberia Express is a Spanish airline, it is subject to the EU regulation on flight compensation no matter the travel destination.

See examples below for more information:

Type of flight	Example	Compensation
Flying with a British carrier	Tokyo to London with British Airways	Yes
Flying with a EU carrier	Amsterdam to London with KLM	Yes
Flying with a non-UK/non-EU carrier from the UK	London to Tokyo with Japan Airlines	Yes
Flying with a non-UK/non-EU carrier to the UK	Tokyo to London with Japan Airlines	No

If you experience a flight disruption while travelling on Iberia Express, it's worth checking with our Claim Calculator to see if you're entitled to compensation under EU law.

Iberia Express compensation for delayed flight

To be eligible for compensation of up to €600 for your Iberia Express delayed flight, your flight must meet the following two criteria:

1. Your flight is delayed by more than 3 hours, AND,

2. The delay is the fault of the airline.

Consider the “extraordinary circumstances” when the airline is not at the fault for the delay — read more about it in the “Extraordinary Circumstances” section of this page.

Iberia Express compensation for cancelled flight

Iberia Express flight cancelled? If your Iberia Express flight is cancelled, you may be eligible for up to €600 in compensation, a ticket refund, or both, depending on the reasons for the cancellation.

When can I claim compensation for my cancelled Iberia Express flight?

If your flight is covered under the following regulations, then you may be eligible for compensation and/or a full refund:

1. Your flight is cancelled within 14 days prior to the scheduled departure date

2. The cancellation is the fault of the airline

Read the “Extraordinary Circumstances” section of this article to check if your flight cancellation is considered the Iberia Express’s responsibility.

When can I claim a refund for my cancelled Iberia Express flight?

If an Iberia Express flight from the UK/EU is cancelled, you can request a refund if the airline failed to offer an alternative flight or if you declined the offer.

Can I get flight compensation if I cancel my Iberia Express flight?

If you decide to cancel your Iberia Express flight, bear in mind that under British and European air passenger rights rules and regulations, you might not be eligible for flight compensation. Visit the Iberia Express website or call their customer service department to learn more about their refund and compensation policies.

Iberia Express missed connection flight due to delay or cancellation

If you booked both flights as part of the same reservation and the delay or cancellation meets the aforementioned criteria, you might qualify for compensation and/or a ticket refund under British and European air passenger rights laws.

Denied boarding on Iberia Express flight

If you've been denied boarding on an Iberia Express flight, you may be entitled to compensation of up to €600 under British and EU regulations. This applies when you are not at the fault for the denied boarding.

To make sure you are not at fault for the denied boarding, you must:

• Check-in on time

• Bring required travel documents (e.g. passport, boarding pass..etc.)

• Arrive at the boarding gate on time, as indicated by the boarding pass

• Not be rude or be a threat to the cabin crew or other passengers

If you failed to follow the above-listed criteria, Iberia Express has the right to deny your boarding and reject your claim for compensation.

Check your Iberia Express flight status

Before leaving for the airport, check the status of your flight to be aware of any changes that might occur. You can check the status of your Iberia Express flight instantly by visiting the airline's, airport's, or flight tracker websites.

How much Iberia Express compensation can I get for a delayed or cancelled flight?

The amount of compensation you can get depends on the distance of your flight.

Distance of your flight	Compensation
Flights shorter than 1,500 km	Get £220 per passenger
Flight between 1,500 and 3,500 km	Get £350 per passenger
Flights of over 1,500 kilometres within the EU	Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU	Get €600 per passenger

In the case of cancellations, you may also be entitled to reimbursement of your ticket or a re-routing to your destination.

Extraordinary Circumstances – can Iberia Express deny me compensation?

Iberia Express may deny compensation claims for flight delays or cancellations caused by extraordinary circumstances that were beyond their control.

These circumstances include:

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

  However, a strike of the airline's crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.

• Natural disasters, including volcanic eruptions and hurricanes.

• A collision between the aircraft and birds or other foreign objects.

• An ill or unruly passenger.

• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

It is important to note that Iberia Express must prove that the delay or cancellation was caused by an extraordinary circumstance. If they fail to provide evidence, you may still be able to claim compensation for your inconvenience.

=> Make Iberia Express accountable by claiming your flight compensation now. Check your eligibility with our free and no-obligation Claim Calculator in under a minute.

How long do I have to claim my Iberia Express compensation and refund? 

If you've experienced a delay or cancellation on your Iberia Express flight, it's important to know the time limit for you to submit a claim. Different time ranges apply to each country. For example, you have up to 6 years if you are flying from or to a UK destination (except Scotland). If you are flying with Iberia Express, a Spanish airline, you have up to 5 years under Spanish law.

Not sure if you are still eligible to claim your compensation or refund? Check your eligibility now with our free and no-obligation Claim Calculator in under a minute.

How long will it take for me to receive my Iberia Express compensation / Iberia Express refund?

The amount of time it takes to receive compensation or a refund for your delayed or cancelled Iberia Express flight will depend on various factors. This includes the complexity of your case and the airline's response time.

The following review was left by a passenger who filed their Iberia Express claim through Flight-Delayed.com. “A flight with Iberia was delayed by days caused by an engineering problem back in 2017. Iberia refused my compensation claim, despite it being a clear cut case. Flight-Delayed.com have successfully taken the airline to court and I have received my compensation. I would not have received this compensation without this company processing the claim on my behalf and I found the process easy to follow with a good on-line portal for loading up the documents etc.”

In general, it will take a few weeks to a few months from the date you submit your claim. However, when Iberia Express doesn’t respond, or when the case is complicated that it requires more legal action, then it can take up to a few years depending on when the court gives their decision.

How do I file a claim for my disrupted Iberia Express flight?

To file a compensation or refund claim for your Iberia Express flight, simply follow the steps:

1. Gather all the necessary information: Your flight details, booking confirmation, and receipts for any expenses you incurred due to the delay or cancellation.

2. Submit your claim online through Flight-Delayed.com: This process will simply take 5-10 minutes to complete through our free, no-obligation Claim Calculator.

3. Relax and wait for your results: Our legal experts will go through your claim and take care of all the legal processes for you!

About Iberia Express: Your low-cost option for flying in Europe

Iberia Express is a Spanish low-cost airline based in Madrid. Founded in 2012, it operates flights within Europe including Spain, the UK, France, and Italy. As a subsidiary of the renowned airline, Iberia, Iberia Express aims to offer affordable travel options to budget-conscious travellers.

Useful links

• Iberojet flight compensation
• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation