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Your rights in the event of a delayed or cancelled Marabu flight
As Marabu is a German airline, when your Marabu flight gets cancelled or delayed, your rights are protected under EU Regulation (EC) No. 261/2004, also known as EU261. The regulation states that if your flight is delayed or cancelled, you may be entitled to flight compensation.
Were you flying with Marabu from or to the UK? In that case, your rights are also protected by the 'The Air Passenger Rights and Air Travel Organisers' Licensing (Amendment) (EU Exit) Regulations 2019'. It's a British version of EU261, enacted after Brexit.
Was your Marabu flight delayed? You likely qualify for flight compensation if you reached your final destination at least 3 hours late.
Was your Marabu flight cancelled? You are eligible for a refund if you declined the airline's alternate flight offer. Additionally, if the flight was canceled with less than 14 days to departure, you may be eligible for compensation for a cancelled Marabu flight.
Airlines are required to give passengers specific aid or the "right to care," regardless of the reason for the flight disruption. Vouchers for food and drinks, communication services, and, if necessary, lodging and transportation are all included. If the airline won't issue you a voucher, simply go out and purchase what you require; they will be obligated to reimburse you for those costs (as long as they are justified). You can claim those right at the airline's service desk at the airport.
A word of caution: You will not be eligible for flight compensation if your flight was delayed or cancelled due to an "extraordinary circumstance" because the airline must be at fault for the disruption in order to compensate passengers.
File a claim for up to £520 in flight compensation for your disrupted Marabu flight.
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I am travelling outside of the UK/EU with Marabu. Am I still eligible for compensation?
Yes, you can. Marabu is an airline headquartered in Germany and therefore in the European Union. Because of this, EU261 applies to all overbooked, cancelled and delayed Marabu flights.
However, it’s worth noting that the situation might be different if you were flying with a non-EU/non-UK airline. See the table below for details.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Marabu compensation for delayed flight
Did you arrive at your final destination more than 3 hours late because of your delayed Marabu flight? Then you may be eligible for Marabu flight compensation of up to £520!
Marabu compensation for cancelled flight
In the event of a cancelled Marabu flight and depending on the specifics of the cancellation, you might be entitled to a ticket refund, compensation of up to £520, or both.
When can I claim compensation for my cancelled Marabu flight?
If your Marabu flight was cancelled fewer than 14 days before the scheduled departure of your flight, you could claim cancelled flight compensation.
You must also consider extraordinary circumstances, such as a natural disaster preventing the flight’s takeoff — if these extraordinary circumstances apply to your flight, you may not be eligible for compensation.
When can I claim a refund for my cancelled Marabu flight?
If your flight was cancelled and you did not take an alternative flight offered by the airline, you are eligible for a Marabu ticket refund. If you were not offered an alternative flight, you can also benefit from a ticket refund.
Marabu is offering me a travel voucher instead of a refund — should I accept it?
We do not advise accepting a travel voucher in lieu of a refund. Here is why:
Accepting a travel voucher forces you to fly with the same airline in the future. Also, the airline usually assigns a deadline to use the voucher.
If the airline declares bankruptcy, you might no longer be able to convert your voucher into a cash refund — in other words, your money will be lost.
Can I get flight compensation if I cancel my Marabu flight?
If you decide that you want to cancel your Marabu flight, it is essential to be aware that you may not be entitled to flight compensation according to the EU and British air passenger rights regulations. You may check Marabu’s website or contact their customer service for further information regarding their refund and compensation policies.
Marabu missed connection flight due to delay or cancellation
According to EU and British air passengers rights regulations, if both flights were booked under the same reservation and the delay or cancellation meets the criteria mentioned above, you may be eligible for compensation and/or a ticket refund.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Marabu is offering me a travel voucher instead of a refund — should I accept it?
We do not advise accepting a travel voucher in lieu of a refund. Here is why:
Accepting a travel voucher forces you to fly with the same airline in the future. Also, the airline usually assigns a deadline to use the voucher.
If the airline declares bankruptcy, you might no longer be able to convert your voucher into a cash refund — in other words, your money will be lost.
Hold the airline accountable and get up to £520 in compensation.
You can claim for flights from up to 6 years ago.
Claim Compensation
How much Marabu compensation can I get for a delayed or cancelled flight?
It depends on the distance travelled by the flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Marabu overbooked flight — get a refund, compensation and extra care
Overbooked flights happen more often than you could think! Airlines frequently sell more tickets than there are seats on the plane, and if they can't find enough volunteers to give up their reservations, people may be denied boarding against their will.
=> More about your rights in the event of an Marabu overbooked flight
Extraordinary circumstances — can Marabu deny me compensation?
If Marabu was not responsible for the delay, cancellation or denied boarding, they can deny your claim for flight compensation. Those situations are referred to as Extraordinary Circumstances.
Here is a non-exhaustive list of the most common extraordinary circumstances that allow Marabu to deny your claim:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
You should be aware, however, that airlines sometimes claim that extraordinary circumstances occurred when they actually did not! They do so in hope of avoiding having to pay out flight compensation to passengers.
Claim your compensation and refund with Flight-Delayed.com today to increase your chances of receiving Marabu compensation and refund. We will thoroughly investigate your claim and hold the airline accountable. We work on a 'no win, no fee' basis for your convenience.
Check your Marabu flight status
If you want to be kept up-to-date on the status of your Marabu flight, you can do this by visiting the airline’s or the airport’s website. You simply input your flight details to receive detailed updates about any changes, delays, or cancellations, which helps you rest assured that all is going to plan.
How long do I have to claim my Marabu compensation and refund?
If you were flying to or from the UK, you have 6 years to claim Marabu flight compensation / Marabu flight refund. Scotland is the exception, as there you have 5 years to claim.
If your itinerary did not include the UK, local laws will apply.
Use our free Claim Calculator to check if you can still claim Marabu compensation and refund.
=> Check if you can still claim Marabu compensation and refund
Do you want to know if you qualify for compensation?
You can quickly confirm by using our free Claim Calculator
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How long will it take to get my Marabu compensation / Marabu refund?
Passengers who claim flight refund or compensation with Flight-Delayed.com usually receive their money within a few weeks or months.
However, if the claim must be filed in court and/or if the airline is unresponsive, the wait time could be extended by several months or even years.
No matter how long your claim process takes, our legal experts will be in touch every step of the way and keep you updated on any significant changes to your claim.
How to claim Marabu compensation / Marabu refund?
Claim flight compensation with Flight-Delayed.com the fastest and easiest way to get your well deserved money back!
Our experts take care of the whole claim process on your behalf, making sure that the airline complies by sending you the flight compensation you deserve.
Why claim with Flight-Delayed.com
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About Marabu
Fly Marabu is a German-based airline that offers domestic and international flights to a variety of destinations. Their destinations include popular tourist spots in Spain, Greece, and Portugal, as well as other European cities. Fly Marabu operates flights from several airports across Germany, making it a convenient choice for travellers based in the country.
Useful links
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation
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