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Nouvelair flight compensation — what are my rights?
Because Nouvelair is a non-EU airline, British and EU laws protect your right to flight compensation only in specific circumstances.
To be eligible for Nouvelair flight compensation, your flight must have departed from the United Kingdom or Europe.
It makes no difference which airline you fly with if you are flying from the United Kingdom or the European Union. European and British flight compensation regulations apply to all flights departing from the EU and the UK, including those operated by non-EU airlines.
For more details, see table below.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Claim compensation for your delayed Nouvelair flight
If your Nouvelair flight departing from the UK/Europe was delayed by more than 3 hours, you are entitled to flight compensation under British and European flight compensation regulations. The airline must have been the party at fault for the delay.
Cancelled Nouvelair flight — Refund and compensation policies
Depending on the circumstances surrounding your Nouvelair flight cancellation, you may be entitled to up to £520 in compensation, a ticket refund, or both.
When can I claim flight compensation for my cancelled Nouvelair flight?
You may be eligible for compensation if your cancelled Nouvelair flight departed from the United Kingdom or the European Union.
Furthermore, in order to be eligible for cancelled flight compensation, your Nouvelair flight must have been cancelled less than 14 days prior to the original departure date.
Even if you meet both of the criteria, the airline may still deny you compensation in some cases. More information on such situations can be found in the "Extraordinary Circumstances" section of this article.
When can I claim a refund for my cancelled Nouvelair flight?
If your Nouvelair flight from the UK/EU was cancelled, you may be eligible for a refund if:
The airline did not provide you with an alternative flight.
orThe airline did offer you an alternative flight, but you declined.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
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How much Nouvelair compensation can I get for a delayed or cancelled flight?
If your Nouvelair flight from the UK/EU was delayed or cancelled, the airline may be obligated to compensate you. The amount of compensation is determined by the length of your flight:
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get £520 per passenger |
Extraordinary circumstances — can Nouvelair deny me compensation?
When a third party or force majeure causes a delay or cancellation, Nouvelair has the right to deny your flight compensation. These situations are referred to as extraordinary circumstances.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
How long do I have to claim my Nouvelair compensation and refund?
If you flew from the UK, you have 6 years to claim flight compensation and a refund. Scotland, where you have 5 years to claim, is an exception.
You can use our free Claim Calculator to determine whether you are still eligible for compensation and a refund from Nouvelair.
How long will it take to get my Nouvelair compensation / Nouvelair refund?
Passengers who use Flight-Delayed.com to claim flight compensation or a refund often receive their money within a few weeks or months.
If the airline does not respond and/or the claim must be filed in court, the wait time could be months or even years.
Rest assured that, regardless of how long your claim takes, our team will keep you up to date on any significant developments in your case and will be available to answer any questions you may have.
How to claim Nouvelair compensation / Nouvelair refund?
You can claim online in just 5 minutes via Flight-Delayed.com. We will take care of your claim from start to finish, allowing you to relax while we make sure you get the money you deserve.
It will only take a few minutes to upload all required documents to our platform. Our legal team will then evaluate your claim, prepare legal documents, contact the airline, and, if necessary, file a lawsuit against the airline.
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Please visit our Price List page to learn more about our fees.
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About Nouvelair
Nouvelair, also known as Nouvel Tunisie is a Tunisian airline headquartered in Tunis. The airline operates tourist charter flights from European cities to Tunisian vacation destinations. On a daily basis, the airline offers about 25 flights connecting Western Europe and Tunisia.
Useful links
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation
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