Flight compensation TUI: get money for delayed and cancelled flights

What are your air passenger rights in the event of a delayed or cancelled TUI flight?

In the European Union, your air passenger rights are protected by Regulation (EC) No. 261/2004. After Brexit, 'The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019' has been introduced in the UK in order to apply the EU261 regulation into the British law. These regulations guarantee that if your flight got significantly delayed or cancelled and the airline is the party at fault, you can claim compensation and — in the case of cancellations — also a flight refund.

Did you have a TUI flight delayed by at least 3 hours? Then you are likely entitled to TUI flight compensation of up to €600.

• Did TUI fly cancel your flight? If you did not take an alternative flight offered by the airline (or were not offered one at all), you can claim a ticket refund.
• Did TUI fly announce the flight cancellation fewer than 14 days prior to the original departure date? Then you might also be entitled to compensation of up to €600.
• No matter the reason of the flight delay or cancellation, TUI fly must provide special assistance (“right to care”) to the affected passengers. These rights include food and beverage vouchers, communication services (e.g. free phone calls, emails, or fax messages), and if necessary, accommodations and transportation. You can claim these at their service desk at the airport. If they refuse to provide the necessary care, you can also purchase the items and ask for reimbursement afterwards.

Warning: You are only eligible for flight compensation TUI if the disruption is at the fault of the airline. If the delay or cancellation was due to “extraordinary circumstances”, you may not be compensated.

Check your TUI fly flight status 

To ensure a smooth travel experience, it is crucial to stay informed about the status of your TUI fly flight. By checking the flight status, you can promptly receive updates on any changes, delays, or cancellations that may impact your journey. You can do so by visiting TUI fly or the airport’s website and mobile app. To check for your flight status via the TUI fly website, simply enter your flight number, and the airports of your departure and arrival.

When can I get compensated for a delayed TUI flight?

If you experienced a delayed flight operated by TUI fly and arrived at your destination at least 3 hours late, you are most likely entitled to TUI flight delay compensation for delayed flight according to the EU and British air passenger rights regulations.

To check your eligibility for TUI compensation for a delayed flight, take advantage of our complimentary and obligation-free Claim Calculator. Within a few minutes, you will discover whether you meet the criteria for compensation due to a TUI fly flight delay. If you are eligible, we can handle the entire claims process on your behalf, following a "no win, no fee" approach. Additionally, if necessary, we are ready to fight for your rights in court.

When can I get compensation and a refund for the cancelled TUI flight?

If you had a cancelled flight while flying with TUI, then you should know you might be entitled to both a refund and compensation. Keep reading the following section to learn more about the criteria for your compensation and refund eligibility.

When can I claim my TUI fly cancelled flight compensation?

You might be eligible for compensation for your cancelled TUI fly flight if your flight was cancelled 14 days prior to departure and if the cancellation is due to situations within the airline’s control. For more information, refer to the “Extraordinary Circumstances” section later in this article.

When can I claim my TUI fly cancelled flight refund?

You can claim a TUI fly refund in one of the following circumstances:

1. Your TUI flight was cancelled and you didn't get any alternative flight offered.
2. You were offered an alternative flight but decided not to take it.

Can I get flight compensation if I cancel my TUI fly flight?

If you choose to cancel your TUI fly flight yourself, it's important to understand the compensation policy. Generally, if you initiate the cancellation, you may not be eligible for flight compensation TUI, according to EU and British regulations. For TUI fly's specific refund and compensation policies, please refer to the condition 4.3 regarding cancellation by travellers on TUI fly website.

Can I get compensation for a missed connection flight due to TUI flight delay or cancellation?

Was your TUI flight cancelled or delayed and led to you missing a connecting flight? Provided that both flights were booked under the same reservation, you may be entitled to flight compensation TUI and/or a refund for the entirety of your trip. This is applicable if the delay or cancellation meets the specific criteria mentioned earlier in this section.

How much compensation can I receive for my delayed or cancelled TUI fly flight?

The value of your compensation depends on the distance your plane travelled.

Extraordinary Circumstances – Can TUI fly deny my compensation or refund claim?

Unfortunately, airlines still often deny passengers their compensation and refunds. This happens especially to passengers not supported by a legal professional in the process. Airlines simply believe that such individuals won’t take the case to court to fight for their rights.

However, there are also a few situations in which the airline can rightfully deny you compensation and a refund. These are called extraordinary circumstances.

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
• Strike, specifically caused by workers within the aviation industry, but not related to the airline (eg. baggage handlers). 
  However, a TUI strike caused by workers associated with the airline (eg. pilots, flight attendants) is NOT considered an extraordinary circumstance!
• Political circumstances, such as threats to security caused by political unrest.
• Natural disasters, such as flooding and wildfires.
• A delay or cancellation caused by an ill or unruly passenger.

Be aware that airlines often claim that extraordinary circumstances occurred even when they did not. They do so in order to avoid compensating passengers!

Let us have a look at your case — at Flight-Delayed.com, we have legal teams in 9 countries, boast 10+ years of experience in assisting air passengers, and have won 98% of court cases against airlines. Plus, we operate exclusively on a ‘no win, no fee’ basis, so there is no risk on your end.

Am I entitled to flight compensation when flying to a non-EU country?

You are eligible for flight compensation if you were travelling:

• With an airline headquartered in the UK or the EU
• With an airline headquartered outside of the UK or the EU but the flight took off from the UK or the EU

As TUI fly is an EU-headquartered airline, you can claim your TUI refund and compensation wherever you are flying to. Check out the table below for more detailed examples of your compensation eligibility based on the type of flight. 

How long do I have to claim my flight compensation TUI or refund?

If you are flying from the United Kingdom with TUI, you have 6 years to claim compensation and a refund. If you are flying from Scotland, you have 5 years to file a claim. If you are flying from countries in the EU, different laws and regulations apply, generally ranging from 1 to 3 years.

Wondering if you are still eligible for flight compensation TUI? Check it in a few steps using our free Claim Calculator. 

How long will it take to get my flight compensation or refund?

This highly depends on the airline’s responsiveness and their willingness to approve the claim without going to court.

Thanks to the 10+ years of experience we have and legal teams in 9 countries, we are able to swiftly process your claim and get it to the right people fast. Many of the passengers we help get their money within a few weeks or months.

Unfortunately, if the airline is unresponsive and/or we have to take the case to court, the process might take additional few months or even years. Rest assured, however, that we will keep you posted on any updates regarding your claim, be there to answer your questions, and fight for your rights until the very end.

How to claim TUI fly compensation and refund?

Start by checking if you are for sure entitled to compensation/refund using our free, no-obligation Claim Calculator.

Afterwards, you can either handle the case yourself or let us do it for you. We will take care of the paperwork, process the claim with the airline, and — if the airline denies your claim — take your case to court and fight for your rights until the very end.

Learn more about the exact fee we take on our Price List page — or claim right from your phone or your computer using our Claim Calculator!

About TUI fly

TUI Group is a German travel and tourism company and the biggest such group in the world. TUI owns a number of travel agencies, tour operators, and hotels across the globe, being able to offer complete travel packages for its customers.

The Group also owns five airlines in Europe, each focused on a specific market. The British airline is called TUI Airways but all its sister companies fly under the name TUI fly. This includes TUI fly Belgium, TUI fly Deutschland, TUI fly Netherlands, and TUI fly Nordic (flying from Denmark, Finland, Norway, and Sweden).

All the TUI airlines fly primarily to popular holiday destinations, including Southern Europe and Northern Africa.

Useful links

• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation