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Is my flight delayed or cancelled at Curacao Airport?
Before heading to Curacao Airport, it is important to check the status of your flight to see if it has been delayed or cancelled. You can check the status of your flight online through the airport's website or the airline’s website and app. It is recommended that you check the status of your flight before leaving for the airport to avoid any inconvenience.
On Curacao Airport’s website, you can check the status of both the status of arrival and departure flights.
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Compensation eligibility for Curacao Airport delayed flights
If your flight departing from Curacao Airport was delayed, you may be eligible for compensation of up to €600 per passenger from the airline according to British and EU regulations. To be eligible for compensation, your flight must meet certain criteria.
Your flight must have been delayed by at least 3 hours, AND,
The reason for the delay must have been within the airline's control.
If the delay happened due to “extraordinary circumstances”, such as severe weather conditions or air traffic control strikes, you may not be eligible for compensation.
Cancelled Curacao Airport flight: compensation and refund policies
If your flight from Curacao Airport was cancelled, you may be eligible for compensation. Under EU and UK regulations, you are entitled to compensation of up to €600 per passenger if your flight meets the following criteria:
Your flight was cancelled less than 14 days before the scheduled departure date, AND,
The reason for the cancellation was within the control of the airline.
If your flight was cancelled due to “extraordinary circumstances”, the airline is not obligated to provide you with compensation.
What about a refund or an alternative flight? In addition to compensation, you may also be entitled to a refund or rebooking on an alternative flight. The airline should offer you a choice between a refund or an alternative flight.
Should I accept the airline voucher? It's recommended that you pursue compensation rather than accepting a voucher, as this will give you more flexibility and ensure that you are properly compensated for the inconvenience of a cancelled or delayed flight. Here are some reasons to not accept a voucher:
Vouchers are often subject to restrictions and expiration dates, making them difficult to use or even useless if you are unable to travel during the allotted time.
Accepting a voucher waives your right to compensation and/or refund, leaving you with no other options in case of future flight disruptions.
If the airline goes bankrupt, it might be difficult to claim your money back.
Extraordinary circumstances: When are the airlines not obligated to pay compensation?
Under EU and UK regulations, if the reason for your flight delay or cancellation is due to extraordinary circumstances beyond the control of the airline, then they may not be obliged to pay compensation. These circumstances can include the following:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
How much time do I have to submit a claim for my delayed or cancelled Curacao Airport flight?
The period within which you can claim compensation for a flight that has been cancelled or delayed differs from country to country and is determined by the nationality of the airline you are travelling with and the countries you are travelling between.
For example, if you are travelling from London to Curacao with KLM, which is based in the Netherlands, the UK and the Netherlands are part of your itinerary. This means you have 2 years in the Netherlands and 6 years in the UK to file a claim for compensation and/or refund.
How much compensation am I entitled to for my delayed or cancelled Curacao Airport flight?
If your Curacao Airport flight is delayed or cancelled, the amount of compensation you are entitled to receive depends on the distance of your flight. Under EU and UK regulations, the amount of compensation ranges from £220 to €600 per passenger.
For flights shorter than 1,500 km, the compensation is £220.
For flights between 1,500 and 3,500 km, the compensation is £350.
For flights of over 1,500 kilometres within the EU, the compensation is also £350.
For flights of over 3,500 kilometres outside of the EU, the compensation is €600 —but if your flight was delayed by fewer than 4 hours, the total amount might be reduced by 50%.
How to claim compensation for my delayed or cancelled Curacao Airport flight?
At Flight-Delayed.com, we make it easy for you to file a claim for compensation for your delayed or cancelled Curacao Airport flight. With just 5 minutes of your time, you can check your eligibility and submit your claim online. Our legal experts with over 10 years of experience will handle your case, keeping you informed throughout the process. And with our ‘no win, no fee’ policy, you can trust that we will do everything in our power to get you the compensation you deserve.
Curacao Airport is not a part of the UK or EU, am I still entitled to compensation?
Curacao Airport is not part of the UK or the EU, but you may still be entitled to compensation or a refund under certain circumstances.
The regulations of the UK and EU apply to all flights departing from a UK/EU country, regardless of the airline's nationality, and to flights arriving in an EU country if the airline is based in the UK/EU.
See table below for some examples:
If you are still uncertain about your eligibility for compensation, it is advisable to check with legal professionals through our Claim Calculator to determine your eligibility for compensation.
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Tips on how to kill time at Curacao Airport during flight delays or cancellations
Flight delays and cancellations can be frustrating and exhausting, but there are plenty of ways to make the most of your time at Curacao Airport. Here are some tips to help you kill time:
Explore the airport's shops and restaurants
Relax at the airport's lounge
Connect to the airport's free Wi-Fi and catch up on work or entertainment
Take a walk around the airport and enjoy the views
About Curacao Airport
Curacao International Airport (CUR), also known as Hato International Airport, is located on the beautiful Caribbean island of Curacao. The airport serves as a hub for a number of airlines, including Jetair Caribbean, Divi Divi Air, JetBlue, TUI fly Netherlands and KLM. These airlines operate flights to and from various destinations, including Amsterdam and New York, as well as Caribbean destinations like Aruba, Bonaire, and St. Maarten.
In addition to its role as a hub for commercial airlines, Curacao Airport also supports general aviation and cargo operations. The airport is equipped with modern facilities and services to ensure a seamless travel experience for passengers. Curacao Airport has a rich history, having been established in 1934 as a small airfield for the Royal Dutch Shell Oil Company. Today, it is a major gateway to the Caribbean region, welcoming millions of passengers each year. With its sunny weather and stunning scenery, Curacao Airport is a popular destination for holidaymakers and business travellers alike.
Useful links
- More details on delayed flight compensation
- More details on cancelled flight compensation
- Post-Brexit flight compensation rules in the UK
- Rules regarding missed flight compensation
- Rules regarding flight compensation in the case of denied boarding
- Claim Calculator — check if you are eligible for compensation
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