Frankfurt Airport flight delayed or cancelled — how to claim flight compensation?

Was your Frankfurt Airport flight was delayed or cancelled, you could be entitled to flight compensation up to €600 per passenger, the refund of your flight ticket, or both!

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Key takeaways

  • You are entitled to up to €600 in flight compensation if your flight from Frankfurt Airport is delayed by more than three hours or is cancelled less than 14 days before departure.

  • If your flight from Frankfurt Airport was cancelled and you did not board an alternative flight operated by the same carrier, ask for a full refund of your airline ticket.

  • With us, you can submit your online claim for flight compensation in less than 5 minutes. Simply gather all the required paperwork, and our team of experts will handle the rest!

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How much flight compensation can I get for my Frankfurt Airport delayed or cancelled flight?

Your flight's distance will determine the compensation, which is calculated per passenger.

Distance of your flightCompensation
Flights shorter than 1,500 kmGet £220 per passenger
Flight between 1,500 and 3,500 kmGet £350 per passenger
Flights of over 1,500 kilometres within the EU
Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU
Get €600 per passenger

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Frequently Asked Questions – Delays and cancellations at Frankfurt Airport

1. Delays and cancellations at Frankfurt Airport — can the airline deny my claim?

Unfortunately, there are some situations when the airline will not be able to compensate you for your delayed or cancelled flight. When a delay or cancellation is brought on by a third party or an unforeseeable event that is not within the airline's control, these are referred to as extraordinary circumstances.

Examples of some of the circumstances are as follows:

  • Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

  • A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

    However, a strike of the airline's crew is not considered an extraordinary circumstance!

  • Political circumstances, such as a terrorist attack or general security risk due to political unrest.

  • Natural disasters, including volcanic eruptions and hurricanes.

  • A collision between the aircraft and birds or other foreign objects.

  • An ill or unruly passenger.

  • Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

How much time do I have to submit my flight compensation claim?

The time frame for filing a claim is governed by the laws of your country of origin, country of destination, and country where the airline has its headquarters.

For instance, if you took an Air France flight from Frankfurt Airport to London Stansted, you may be eligible for compensation under the following:

  • French law: 5 years

  • German law: 3 years

  • British law: 6 years

Not sure if you are eligible for flight compensation?

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Latest updates on Frankfurt Airport disruptions today: check your Frankfurt Airport flight status

When it comes to taking a flight, being on time is crucial. Any potential for minor inconveniences throughout a trip, whether it be on the route to the airport, while there, or even during a flight, must be taken into consideration. We advise you to check the status of your flight in advance so that you are informed of any potential delays that might necessitate additional planning time.

On the airport’s website, you can track both departures and arrivals by inputting your airline, flight number, and airport. Moreover, it is possible to enter your flight number and receive the current waiting times of your flight as well as the state of it (i.e., boarding, ready for boarding, etcetera).

Here is how to check the status of your flight:

Flight delayed or cancelled — our tips on how to kill time at Frankfurt Airport!

There are many ways to keep oneself occupied and content during a lengthy layover at Frankfurt Airport thanks to the wide variety of activities available!

  • Exercise your mind and body by checking out some cool new games! The Gaming Worlds let travellers of all ages try out the newest games for free. There are computer-assisted games on gaming pedestals and interactive games projected on monitor walls; every age group can find something to enjoy, from dancing games to the original Tetris.

  • Take a stroll through the passenger tunnel, which is a massive work of art by Martin Liebscher. What is cooler than 540 meters of photographic art depicting locations from all around the world?

  • Wash away any stress! For a small fee, the airport offers shower facilities. For only €6, there are five locations in Terminals 1 and 2 where you can get towels, shower gels, and hair dryers for a relaxing shower. Daily hours for showers are 6:00 to 23:00.

  • Get some fresh air by heading up to the rooftop open air deck. Take a break right before the flight, enjoy the sun, or admire the wonderful view of the flight operations. A telescope is available for use without charge if you want to have a closer look.

  • Tune out the noise in one of the silent chairs: the soundproof glass panels and arched backrests provide a tranquil hideaway. You may listen to your own music thanks to the integrated speakers and jacks, and there are small tables with USB ports and power outlets nearby for you to use. If you want to be even further away from the hustle and bustle of the airport, the quiet rooms are a neutral space for refuge.

About Frankfurt Airport

Frankfurt Airport (FRA), also known as Rhein-Main-Flughafen and Flughafen Frankfurt am Main, is an important international airport serving Frankfurt, Germany. It is situated 12 km southwest of the city centre. The airport has two main passenger terminals with a combined capacity of 65 million passengers annually, four runways, and substantial logistics and maintenance facilities. There is also a considerably more restricted First Class Terminal that is run and only utilized by Lufthansa.

There are over 80 airlines that operate at FRA, offering a staggering 300 and more destinations to passengers. AeroLogic, Lufthansa, Lufthansa CityLine, and Lufthansa Cargo use Frankfurt Airport as a hub, whereas Condor, Eurowings Discover, Eurowings, and TUI fly Deutschland use it as a focus city. Berlin, Hamburg, London, Zurich, Munich, Madrid, Chicago, Paris, and Singapore top the list of popular departure points from Frankfurt Airport.

Due to its excellent rail, road, and air network connections, FRA serves as the main entry point into Germany and provides comprehensive mobility. It consistently ranks among the most timely hubs in Europe, and FRA-Ops enjoys a high level of respect worldwide.

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