Lisbon Airport delayed or cancelled — how to claim flight compensation?

Lisbon Airport flight delayed — claim flight compensation

If your Lisbon Airport flight was delayed, you may be entitled to compensation of up to €600 per passenger under British and EU regulations. However, certain conditions must be met for you to be eligible for compensation.

1. Your flight must be delayed by at least 3 hours, AND,

2. The delay was the fault of the airline.

If your flight was not delayed by the airline but by “extraordinary circumstances”, then you may not be eligible for compensation.

Flight cancelled Lisbon Airport — flight compensation and refund policies

If your Lisbon Airport flight was cancelled, you may be entitled to compensation of up to €600 per passenger under British and EU regulations.

How to get compensation for my Lisbon Airport flight cancelled?

However, the following conditions apply to get compensation for your Lisbon Airport flight:

1. Your flight must be cancelled within 14 days before the scheduled departure, AND,

2. Your flight cancellation was caused by the airline, not by extraordinary circumstances.

If your flight was not cancelled due to “extraordinary circumstances”, then you may not be eligible for compensation.

How to get a refund for my Lisbon Airport flight cancelled?

If your flight from or to Lisbon Airport was cancelled, you may be eligible for a full refund of your ticket price. The airline should offer you the option to choose between a refund or an alternative flight. If you chose not to take the alternative flight, you are still entitled to a full refund.

Should I accept a flight voucher offered by the airline? 

No, our recommendation is to not accept a voucher over your compensation and refund. A voucher is bound to limitations such as your flight carrier and a time limit to use the voucher. If the airline goes bankrupt, you might have serious issues replacing the voucher with money.

How much flight compensation can I get for my Lisbon Airport delays or cancellations?

If your Lisbon Airport flight was delayed or cancelled, you may be eligible for compensation ranging from £220 to €600 per passenger, depending on the distance of your flight.

Distance of your flight	Compensation
Flights shorter than 1,500 km	Get £220 per passenger
Flight between 1,500 and 3,500 km	Get £350 per passenger
Flights of over 1,500 kilometres within the EU	Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU	Get €600 per passenger

How to claim flight compensation for my Lisbon Airport flight?

You can file a claim for compensation for your Lisbon Airport flight with Flight-Delayed.com in just a few simple steps.

Firstly, use our online calculator to check if you are eligible for compensation. If you are, you can then submit your claim online by providing us with the necessary information such as your flight details and booking reference.

How do our flight compensation experts help? 

Once we receive your claim, our team of legal professionals with over 10 years of experience will handle your case, and we will keep you informed throughout the process. In the event that the airline refuses to compensate you, we can even take legal action on your behalf. With our 98% success rate and a no-win, no-fee policy, you can trust your claim in our hands.

Frequently Asked Questions — Delays and cancellations at Lisbon Airport

What are extraordinary circumstances and why do they matter?

In certain situations, airlines may not be required to compensate passengers for delayed or cancelled flights. These are known as "extraordinary circumstances" and can include any events beyond the airline's control. If your flight was affected by one of these circumstances, the airline may deny your claim for compensation.

Common examples of extraordinary circumstances:

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

  However, a strike of the airline's crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.

• Natural disasters, including volcanic eruptions and hurricanes.

• A collision between the aircraft and birds or other foreign objects.

• An ill or unruly passenger.

• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

If you are unsure of the cause of your flight delay or cancellation, it is advisable to consult with a legal expert at Flight-Delayed.com to ascertain the legitimacy of your claim and to assist you in managing the claim process.

How much time do I have to submit my flight compensation claim?

The time limit for making a claim varies depending on the country where the airline is based, as well as the countries of your itinerary. Generally, the time limit for making a claim is one to three years from the date of the affected flight.

For instance, you have up to 3 years to file a claim in Portugal. But if your itinerary or your airline involves the UK, you have up to 6 years to make a claim.

Lisbon flight delayed or cancelled? Our tips on how to kill time at Lisbon Airport!

If you find yourself with some extra time at Lisbon Airport due to a flight delay or cancellation, don't worry. There are plenty of ways to pass the time. Here are some tips on how to kill time at Lisbon Airport if your flight is delayed or cancelled:

• Shop for souvenirs: Lisbon Airport has a range of duty-free and other shops where you can pick up souvenirs, gifts, and other items. Whether you're looking for local crafts or international brands, you're sure to find something that catches your eye.

• Grab a bite to eat: Lisbon Airport has a variety of cafes, bars, and restaurants serving local and international cuisine. From quick snachs to sit-down meals, there's something to suit every taste and budget.

• Relax in a lounge: If you have access to a lounge, take advantage of the comfortable seating, complimentary food and drink, and other amenities on offer.

• Connect to free Wi-Fi: Lisbon Airport offers free Wi-Fi to all passengers, so you can catch up on work, stream movies, or browse social media while you wait for your flight.

About Lisbon Airport

Lisbon Airport (LIS), also known as Humberto Delgado Airport, is the largest international airport in Portugal. Located just 7 km from the city centre, it serves as a major gateway to Lisbon and the surrounding areas. Lisbon Airport has two terminals, Terminal 1 and Terminal 2, which are mainly used for low-cost airlines.

Lisbon Airport serves as a hub for several airlines, including EasyJet, TAP Air Portugal, and Ryanair. It operates flights to over 100 destinations worldwide, including major European cities, North America, Africa, and South America.

easyJet, one of the largest airlines in Europe, offers flights to and from Lisbon Airport to over 50 destinations across Europe. With its low-cost model, easyJet is a popular choice for budget-conscious travellers seeking affordable flights to and from Lisbon Airport. The airline operates regular flights to major European airports such as London–Gatwick, Paris–Charles de Gaulle, Barcelona, and Amsterdam Schipol, among others.

In addition to these major airlines, Lisbon Airport serves several other airlines, including Air France, Lufthansa, British Airways, and Emirates, among others. The airport offers a wide range of domestic, international, and intercontinental flights, connecting Lisbon to major destinations around the world.

Useful links

• Avianca flight compensation
• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation