Check the status of your flight

How to check the status of your flight?

It is important to always check your flight status before flying. If you are at the airport, and it has been announced that your flight is delayed or was cancelled last minute, check if you can find your flight here:

If your flight is not yet there, you can submit it and our claim experts will analyze aviation and weather data to figure out why your flight was disrupted. If your flight disruption could have been avoided by the airline, it is likely that you are eligible for flight compensation!

If your flight isn't for a few days, you can still check the status beforehand! You don't need to be at the airport to get information on your flight status. You can check the status of your flight on:

• Airport websites — both your departure and arrival airports provide information of the departure and arrival times of your flight directly on their websites. Just enter your departure or arrival information, and you will have all the information you need to check the status of your flight.
  
• Airlines websites — all airlines also provide flight status information. You can check the status of your flight by going to your airline website and entering the details of your flights, and you will know in a second if your flight is on-time, delayed or cancelled. This is also especially helpful in situations where your flight could have been disrupted by something like a staff strike!
  
• Flight tracking apps and websites — FlightAware, Flightstats, and Flight Radar all track the departure and arrival of most commercial flights and are especially helpful if you are trying to find additional details about your flight like route, altitude, and more!

Is there any way of knowing if my flight will be delayed or cancelled?

Flights are often delayed or cancelled at the last minute. However, by checking the status of your flight before leaving for the airport you should have a solid hint on whether your flight is delayed or cancelled.

Here are a few situations, however, that could indicate that your flight will be delayed or cancelled:

• Check the status of flights departing from or arriving at the airport — Are many other flights coming in or out of those airports delayed or cancelled? There are big chances that yours will be too. 
  

• Check the weather at your departure AND arrival airports — If you are anxious to find your flight status because you've just seen the news about a storm rolling in, the chances are high that this will affect your flight.

• Check the situation at the airport — Is there an airline or airport staff strike? Is the airport really busy with security or check-in? Your flight might be delayed.

Flight status: delayed or cancelled  — what to do?

If the status of your flight is delayed, be sure to first ask an employee of the airline why your flight was disrupted. Depending on the answer, you might be able to get flight compensation up to €600.

To be eligible, your flight needs to meet the following criteria:

• Your flight must be leaving from the UK/EU, or be operated by a European airline
• If your flight is delayed, it must be more than 3 hours late at arrival
• If your flight is cancelled, your flight must have been cancelled less than 14 days before departure
• The airline must be at fault for the delay

Cancelled flight — When can I get a refund?

It is good to know that if your flight got cancelled last minute, you should think twice about accepting vouchers or alternative flights! You could be giving up the chance to a full refund on top of your flight compensation. In order to qualify for both, the following need to apply:
a) The airline did not offer you an alternative flight.
b) The airline did offer you an alternative flight, but you decided not to take it.

Flight status: delayed or cancelled — how much compensation can I get?

The amount of the compensation depends on the distance of your flight:

=> More information on air passenger rights and how to claim flight compensation