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Your rights in the event of a delayed or cancelled Pegasus Airlines flight
If you encountered Pegasus Airlines cancellations or delays, under certain circumstances, you may be eligible for Pegasus Airlines compensation of up to €600 and a complete refund of the ticket price for your Pegasus Airlines cancelled flight!
Pegasus Airlines flight compensation — what are my rights?
You can claim flight compensation for a delayed or cancelled Pegasus Airlines flight on one condition: if you were flying with Pegasus Airlines from the UK or Europe.
Unfortunately, your passengers' rights are not protected by the British and European flight compensation regulations when flying to the UK/EU with a non-EU airline.
See the table below for more information on flight compensation for non-EU flights.
| Type of flight | Example | Compensation |
|---|---|---|
| Flying with a British carrier | Tokyo to London with British Airways | Yes |
| Flying with a EU carrier | Amsterdam to London with KLM | Yes |
| Flying with a non-UK/non-EU carrier from the UK | London to Tokyo with Japan Airlines | Yes |
| Flying with a non-UK/non-EU carrier to the UK | Tokyo to London with Japan Airlines | No |
Pegasus Airlines flight delayed by 3 hours or more?
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Delayed Pegasus Airlines flight — get compensation!
If your Pegasus Airlines flight from the UK/EU was delayed by more than 3 hours, you are entitled to flight compensation under British and European regulations. The airline must be the party responsible for the delay (check the “Extraordinary Circumstances” section of the article for more information on that matter).
Use our free and no-obligation Claim Calculator to see if you are eligible for compensation. You'll know if you're eligible for Pegasus Airlines delayed flight compensation in less than a minute. We can handle the entire claim procedure on a "no win, no fee" basis if you are eligible. We will even defend your rights in court!
Cancelled Pegasus Airlines flight — refund and compensation rules
If you were flying from the UK/EU and had a cancelled Pegasus flight, you may be entitled to compensation of up to €600, a ticket refund, or both.
When can I claim compensation for my cancelled Pegasus Airlines flight?
British and EU flight compensation regulations apply only to Pegasus flights departing from the UK/EU.
If this is the case, and if your Pegasus Airlines flight, cancelled fewer than 14 days before the scheduled departure date you are likely entitled to compensation.
Pegasus Airlines must be at fault for the cancellation for you to be eligible for compensation. See the "Extraordinary Circumstances" section of this article for more information.
When can I claim a refund for my cancelled Pegasus Airlines flight?
If your Pegasus Airlines flight from the UK/EU was cancelled, you might be eligible for a refund if:
The airline did not provide you with an alternative flight.
The airline offered you an alternative flight, but you declined the offer.
| Cancellation notice | Alternative flight | Compensation |
|---|---|---|
| Fewer than 7 days in advance | Departs 1h+ earlier or arrived 2h+ later | Yes |
| 7-14 days in advance | Departs 2h+ earlier or arrived 4h+ later | Yes |
| Fewer than 14 days in advance | No alternative flight offered | Yes + refund |
Delayed or cancelled Pegasus Airlines flight?
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How much Pegasus Airlines compensation can I get for a delayed or cancelled flight?
| Distance of your flight | Compensation |
|---|---|
| Flights shorter than 1,500 km | Get £220 per passenger |
| Flight between 1,500 and 3,500 km | Get £350 per passenger |
| Flights of over 1,500 kilometres within the EU | Get £350 per passenger |
| Flights of over 3,500 kilometres outside of the EU | Get €600 per passenger |
Extraordinary circumstances — can Pegasus Airlines deny me compensation?
When a third party or force majeure causes a delay or cancellation, Pegasus Airlines has the right to refuse compensation. Such situations are referred to as extraordinary circumstances.
Some of the most common extraordinary circumstances are:
Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.
A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).
However, a strike of the airline's crew is not considered an extraordinary circumstance!
Political circumstances, such as a terrorist attack or general security risk due to political unrest.
Natural disasters, including volcanic eruptions and hurricanes.
A collision between the aircraft and birds or other foreign objects.
An ill or unruly passenger.
Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.
Please note that sometimes airlines may claim that extraordinary circumstances occurred, even if that was not the case. By doing so, the companies want to avoid paying out compensation.
Make sure you make Pegasus Airlines accountable and claim your flight compensation now. Check if you are eligible in just a minute using our free and no-obligation Claim Calculator.
How long do I have to claim my Pegasus Airlines compensation and refund?
If you were flying from the United Kingdom with Pegasus Airlines, you generally have 6 years to claim flight compensation and a refund.
If you were flying from another country, different local laws may apply.
Wondering if you are still eligible for flight compensation? Check it in a few steps using our free Claim Calculator.
How long will it take to get my Pegasus Airlines compensation / Pegasus Airlines refund?
Passengers who use Flight-Delayed.com to obtain flight compensation or a refund often receive their money within a few weeks or months.
However, if the airline fails to respond and/or the claim must be filed in court, the wait time could be extended by several months or even years.
Rest assured, regardless of how long the claim takes, our team will keep you updated on any significant developments in your case and will be available to answer any questions you may have.
How to claim Pegasus Airlines compensation / Pegasus Airlines refund?
First, determine whether you are eligible for Pegasus Airlines flight compensation or a refund. Using our Claim Calculator, you can do this in a few simple steps.
If you are eligible for flight compensation and/or a refund, you can delegate the process to our legal team, allowing you to relax while we ensure you receive the money you deserve.
Uploading all required documents to our platform will only take a few minutes. Our legal team will then assess your claim, prepare legal documents, contact the airline's decision-makers, and, if necessary, take your claim to court.
Why claim with Flight-Delayed.com
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Please visit our Price List page to learn more about our fees.
If you are ready to claim, start the process right away — you can do it straight from your phone or computer!
About Pegasus Airlines
Pegasus Airlines is a Turkish low-cost carrier founded in 1991. The airline operates from several Turkish airports such as Ankara, Ercan, Istanbul and even Adana. Pegasus Airlines is flying to 36 destinations in Turkey and 88 in 47 different countries in Europe, Asia and Africa.
Pegasus Airlines aims to be the most on-time Turkish airline. In 2020, the airline had an on-time performance of 79,74%.
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