Opodo flight delayed or cancelled? Know your rights and claim compensation

Which flights are protected under the British and EU regulations (EU261)?

Your flight must meet either of the following conditions for you to be eligible for compensation and/or refund under the British and EU regulations (EU261):

• Your flight was departing from the UK/EU, OR,

• Your flight was operated by a British/EU airline and arrived in the UK/Europe.

See the table below for some examples:

Type of flight	Example	Compensation
Flying with a British carrier	Tokyo to London with British Airways	Yes
Flying with a EU carrier	Amsterdam to London with KLM	Yes
Flying with a non-UK/non-EU carrier from the UK	London to Tokyo with Japan Airlines	Yes
Flying with a non-UK/non-EU carrier to the UK	Tokyo to London with Japan Airlines	No

Am I entitled to Opodo's delayed flight compensation?

Your flight meet the following conditions for you to be eligible for Opodo flight compensation:

1. Your flight arrived at the final destination at least 3 hours behind schedule, AND,

2. The reason for your flight delay was within the control of the airline.

You may not be entitled to compensation if the delay was caused by “Extraordinary Circumstances” outside of the airline’s control.

Compensation and refund policies for Opodo’s cancelled flight

In case your Opodo flight was cancelled, you can claim either flight compensation, a complete monetary refund or even both under specific conditions. Keep reading to find out more about those conditions.

Opodo flight cancellation – am I eligible for compensation?

According to the British and EU regulations (EU261), you are eligible for flight compensation for an Opodo flight cancellation if your flight meets the following conditions:

1. Your flight was cancelled within 14 days of the scheduled departure, AND,

2. The cancellation was within the control of the airline.

If the cancellation was due to situations outside of the airline’s control (“Extraordinary Circumstances”), you may not be entitled to compensation.

Cancellation notice	Alternative flight	Compensation
Fewer than 7 days in advance	Departs 1h+ earlier or arrived 2h+ later	Yes
7-14 days in advance	Departs 2h+ earlier or arrived 4h+ later	Yes
Fewer than 14 days in advance	No alternative flight offered	Yes + refund

Flight refund eligibility for your cancelled Opodo flight

In case your Opodo flight is cancelled, you may also qualify for a flight refund provided that:

• The airline proposed you an alternative flight that you declined, OR,

• The airline did not offer you any alternate flight at all.

Should I choose a voucher over a refund?

It is strongly advised not to accept vouchers provided by airlines in case your Opodo flight is cancelled, as it might restrict your future flying options and have a redemption deadline. Additionally, you may have trouble retrieving your money if the airline goes bankrupt.

What is the amount of compensation I can get for my disrupted Opodo flight?

The compensation amount is determined by the distance covered by your flight and is paid per passenger.

Distance of your flight	Compensation
Flights shorter than 1,500 km	Get £220 per passenger
Flight between 1,500 and 3,500 km	Get £350 per passenger
Flights of over 1,500 kilometres within the EU	Get £350 per passenger
Flights of over 3,500 kilometres outside of the EU	Get €600 per passenger

Can airlines refuse to compensate for extraordinary circumstances?

Even if your flight was delayed for more than 3 hours or cancelled less than 14 days prior to the scheduled departure, the airline may decline to pay you compensation if your flight was disrupted due to extraordinary circumstances. These circumstances are occurrences beyond the airline's control, caused by a third party or unforeseeable events.

Below are some examples of the most frequent extraordinary circumstances:

• Bad weather conditions, such as thick fog, heavy rain, or thunderstorms.

• A strike, most often specifically within the aviation industry (for example, a strike of air traffic control workers at a specific airport).

  However, a strike of the airline's crew is not considered an extraordinary circumstance!

• Political circumstances, such as a terrorist attack or general security risk due to political unrest.

• Natural disasters, including volcanic eruptions and hurricanes.

• A collision between the aircraft and birds or other foreign objects.

• An ill or unruly passenger.

• Flight delays caused by the airport staff, such as extraordinarily long queues to security checks.

How long does it take to get compensated for a disrupted Opodo flight?

The duration it takes to receive Opodo flight compensation varies depending on the complexity of the case and airline response time. Typically, if your case is uncomplicated and the airline responds promptly, you may receive compensation in a few weeks to a few months. However, if your case is more complex or the airline is unresponsive, the process can take years.

Legal experts at Flight-Delayed.com will handle the process for you, regardless of how long it takes.

Should I claim from the airline or the travel agency?

When it comes to claiming flight compensation, you have the option to claim from either the airline or the travel agency. However, seeking help from legal experts is highly recommended.

At Flight-Delayed.com, our team of legal professionals with over 10 years of experience will handle your claim once you provide the required flight information on our website.

We will examine your claim, collect necessary documents, communicate with the airline, and even represent your case in court if necessary, all on a no-win-no-fee basis to ensure you receive your flight compensation hassle-free.

About Opodo

Opodo is an online travel agency based in Madrid, Spain. It offers a wide range of travel-related services, including flight bookings, hotel reservations, car rentals, and holiday packages. Founded in 2001, Opodo has become a popular choice for travellers looking for convenient and affordable travel solutions.

The platform provides access to deals and discounts from hundreds of airlines, hotels, and car rental companies, making it easier for travellers to find the best offers for their trips. With a user-friendly website and mobile app, Opodo offers a seamless booking experience for its customers.

Useful links

• More details on delayed flight compensation
• More details on cancelled flight compensation
• Post-Brexit flight compensation rules in the UK
• Rules regarding missed flight compensation
• Rules regarding flight compensation in the case of denied boarding
• Claim Calculator — check if you are eligible for compensation